Travel safely with your trusted partner
In order to ensure that all travellers who fly with TUI fly are optimally prepared for the flight, we have summarise important information relating to your trip on this page. Please read all information carefully. The safety regulations below apply even if you have received a COVID-19 vaccine. We advise you to read this page again at least the day before your arrival, in case some of the information has changed in the meantime.
If you have booked a TUI flight + hotel holiday and TUI fly does not operate your flight, you should consult the website of the operating airline for more information about the corona measures.
At the airports, the appropriate measures have been taken to ensure that the rules regarding distance are respected. There will be more staff and you will have to follow a specific route, for instance at the check-in desk or at the hand baggage and passport control. Certain areas of the airport, e.g. restaurants or shops, may be closed because it's not possible to keep the required distance. You can consult the website of your airport of departure or arrival for more information.
Only one personal item on board
In order to limit contacts on board to a minimum, we kindly ask you to travel with as little carry-on baggage as possible. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding.
We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you.
Attention! For safety reasons, you are not allowed to carry loose lithium batteries (e.g. power banks or spare batteries) in the baggage you check in. Please put them in the personal item you can take on board. This practical overview provides more information about the items you are or are not allowed to carry in our (carry-on) baggage.
A face mask during the flight
Wearing a face mask on TUI fly flights to and from Belgium is no longer mandatory, but we still strongly recommend it. Don't travel if you have symptoms of or have tested positive for COVID-19. All passengers aged 12 and older must wear a face mask on flights to Spain, Austria, Italy, the Netherlands and France. If you are exempt from wearing a face mask for medical reasons, you need to have proof of your exemption and present it at the check-in desk and when boarding. More information in this respect can be found here. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. You can find more information about the measures at your destination here.
Hygiene and air quality on board
Our aircraft are equipped with HEPA filter, state-of-the-art air filters that clear the air of pathogens. Ventilation in the plane is very well regulated, limiting the spread of viruses. We have also taken extra hygiene measures on board to ensure that everything stays clean, and our cabin crew is well-trained. Our aircraft are thoroughly cleaned after 24 hours.
During the flight
Service during the flight with TUI fly
The service on board will differ slightly from what you're used to. This way, contact between passengers and the cabin crew can be reduced to a minimum. We will ask you to remain seated during the entire flight, and give you instructions on how to make use of the toilets. At the start of the flight, our crew will clearly explain how things will go during the flight.
Service during flights to Europe and Northern Africa
On flights within Europe and to Northern Africa, you can still buy items from our TUI Café offer. However, the assortment will be smaller and you can only make contactless payments.
Service during the long haul flight
You will still receive free meals and snacks on long-distance flights. However, the times at which the meals and snacks will be offered will be different and the assortment may vary. You will still have the opportunity to purchase items from our limited TUI Café offer.
Return to Belgium
If you intend to travel to Belgium or to return to Belgium after a stay abroad, you are required to complete a Passenger Locator Form in the 6 months before your arrival in Belgium (https://travel.info-coronavirus.be/) . This applies to all travellers. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. Children traveling alone must fill in their own form. You will receive a QR code after having completed the form. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. If you don’t have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. Furthermore, you may have to pay a € 250 fine if you failed to complete a PLF.