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Everything you need to know about luggage

Special luggage

• Batteries: for safety reasons, you are not allowed to carry loose lithium batteries (e.g. power banks or spare batteries) in the baggage you check in. Please put them in the personal item you can take on board. This practical overview provides more information about the items you are or are not allowed to carry in our (carry-on) baggage.
• Mobile equipment: it is allowed to bring mobile equipment such as a telephone, laptop or tablet on board TUI fly, provided that it fits in regular hand luggage. Power banks, should not be recharged on board the aircraft they should also not be used to recharge any device e.g. mobile phone while on board the aircraft.
• Sports equipment (diving/golf equipment, bicycle) is not transported free of charge. This needs to be applied for upon booking.
• A wheelchair is not included in the standard baggage. A wheelchair needs to be mentioned during booking
• Special baggage: buggies, wheelchairs, bicycles and other sports equipment, i.e. anything that does not fit in a suitcase with standard dimensions. This baggage is transported at the risk of the passenger. In case of TUI fly flights, you can take out insurance for these goods at the TUI desk at the airport.

Security measures for hand luggage

• Liquids in hand luggage: due to European regulation N° 1546/2006 there are restrictions on the amount of liquids allowed in hand baggage. The more stringent rules only apply to baggage taken into the cabin and to all passengers who depart from a European airport regardless of their destination. Separately packaged liquids of maximum 100 ml each are allowed. Several bottles of liquid need to be packed together in a re-sealable transparent plastic bag. There is a maximum of 1 litre per passenger. Liquid is defined as: drinks (water included), perfumes, gels, shampoo, sunscreen and semi-liquid products such as tooth paste, sprays, spray cans and deodorant. There is no limit on the amount in the checked-in baggage. Exceptions (are allowed): medicines as well as baby and dietary food needed during the flight. At the security check, all passengers must present the plastic bag with the liquids separately and also take off their coats and/or shoes and remove their portable computers or other large electronic devices from their baggage. Products which do not comply with the regulations may be confiscated. It is possible that local authorities outside the EU apply more stringent standards and may sometimes act rather arbitrarily.
• Not allowed in hand baggage but allowed in checked-in baggage: liquids, sprays, knives, scissors, metal nail files and nail clippers
• Tax-free purchases: this remains possible but the sealed packaging may only be opened at the final destination.
• Customs Import Restrictions: Read the brochure of the ‘Administration of Customs and Excises’ at www.tui.be/nl/douane

Liability for luggage

The liability of the carrier in case of baggage damage, loss or theft is limited by international treaties. The set compensation is far below the actual value of or damage to the baggage. You can take out insurance against these risks by paying a premium. In case of lost or damaged baggage, you need to have a “Property Irregularity Report” and a “Damage Baggage Report” completed with the “Lost & Found